Overview
Service Centre Supervisor at DHL Tanzania – December 2024
ABOUT US
Among logistics companies worldwide, DHL Group is first. The group enables world trade and links markets and people. It seeks to be the first choice for consumers, staff, investors, and green logistics all around. DHL Group is so concentrated on hastening sustainable development in its profitable core logistics operations as well as group expansion projects.
By means of environmentally friendly business operations, corporate citizenship, and environmental actions, the Group helps the planet. DHL Group wants to achieve net-zero emissions logistics by the year 2050. Along with e-commerce logistics solutions, DHL provides a whole spectrum of parcel, express, freight, and supply chain management services.
Every division is run under its own divisional headquarters and split into business units or regions for reporting needs.
Corporate Centre houses centralised group management activities. Our Global Business Services division houses the internal services supporting the Group as a whole. DHL’s cross-divisional account management and innovative organisation is Customer Solutions & Innovation (CSI).Leading postal service provider in Europe, Deutsche Post dominates the German mail sector. Service Centre Supervisor
Service Centre Supervisor
DHL
Arusha
Responsibilities
Control daily running of the physical shipping handling.
Keep correctly distributed manning resources in line with shipment counts.
Control the facility’s security as well as the operating systems particular to your surroundings.
Establish a strong customer relationship to guarantee that the business runs and expands to its best in your local market.
Present the timely shipment lodgement and recovery in line with the particular need of the client.
Keep the workspace fair and neat for every visiting guest at the gateway.
Verify transit time criteria and spot non-compliance against TSP gateway operation.
Make the timely shipment lodgements and recoveries.
To reach the line supervisor/manager from any service breakdown.
To be more targeted and follow up on the customs clearance procedure, thereby enhancing the value of our services offering.
Implement work procedures influencing the performance of one’s own function and support the general departmental performance.
Dealing with the inventory control and storage of your operational areas, you can send enough of those shipments by working with the customs and operations team.
Timely report problems to be brought up to the higher level in order to acquire the necessary help.
Respect all business rules and practices, particularly those pertaining to health, safety, the environment, and the general community.
By means of consistent visits and monthly performance assessments with clients, guarantee prompt and efficient communication with them.
Maintaining daily or weekly contacts with colleagues in Operations, Commercial/Direct Sales, Customer Service Management, IT, and eCom; additionally, keeping in touch with colleagues in other sites and with strategies to boost more business.
To lower-level service, operations, and support staff, offer technical support, training, and professional recommendations.
Help to guide the efforts of others and support staff members’ professional growth.
Look for and use chances for continued development inside the operation area.
needs:
Qualifications
Bachelor’s degree or similar experience/qualification
fluent English, written and spoken.
great organising abilities and communication capabilities
Computer knowledge; team player; people management;
Customs laws understanding; supply chain management and logistics background
At least two years of experience clearing customs
At least two years of practical logistical experience
Application Techniques:
