Overview
JOB TITLE: Common Back Office Manager
12 January 2025-23:59-GMT+03:00 East Africa Time (Dar es Salaam)
WFP welcomes and appreciates variety. It is dedicated to equal employment opportunity for all of its employees and invites qualified candidates to apply regardless of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, or handicap.
Regarding WFP
Serving people recovering from conflict, disasters, and the effects of climate change, the World Food Program is the largest humanitarian organisation saving lives in emergencies and utilising food assistance to create a pathway to peace, stability, and prosperity.
People are at the core of everything we do at WFP; our vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the life of those WFP serves.
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WHY JOIN WFP?
Laureate of the 2020 Nobel Peace Prize is WFP.
WFP presents a quite welcoming, varied, and cosmopolitan workplace.
Through a variety of training, accreditation, coaching, mentoring, and other programs as well as internal mobility chances, WFP invests in the personal and professional growth of its staff.
A career path at WFP offers an interesting chance to work across the several national, regional, and global offices across the world and with enthusiastic colleagues who work relentlessly to guarantee that efficient humanitarian assistance reaches millions of people worldwide.
Please see the Terms and Conditions part of this vacancy announcement for our appealing pay scale.
Background and objective of the assignment:
The Common Back Office (CBO) project suggests to harmonise procedures and consolidate support services into one facility at the national level, therefore streamlining important operational areas of participating agencies. While the harmonised methods are projected to, at the same time, improve the quality and effectiveness of these services, this consolidation is predicted to lower duplicity of functions and administrative and transaction expenses.
To the United Nations’ participating agencies, the CBO unit will offer common defined services in Common Procurement, Common Logistics, Common Human Resources, Common ICT, Common Finance and Common Administration (including Facility Management). Extra services could be provided through the hosting entity in line with agreement between the participating entities and the CBO unit. The CBO Manager, who answers to the host organisation for administrative needs, controls daily operations and decisions made by the CBO.
Through a participative coordination meeting whereby all participating entities have the same representativity and all perspectives will be taken into account, the CBO Country Governance Board will offer strategic direction aimed at assuring the quality of services rendered by the CBO.
Under the direction of the Resident Coordinator, the CBO Manager answers directly to the Head of Hosting Entity in the nation and through him/her to the Country Governance Board (CGB), comprising Heads of participating UN entities, so serving the overall service performance of the CBO.
The CBO has staff members committed to managing and providing services to its clients as well as a yearly budget.
Accountability or responsibility:
Responsible for daily management of the delivery of CBO services to client entities, the post of CBO Manager answers directly to the Head of the Hosting Entity. This function comprises determining the needs of UN Entities for provided services, including timeliness and quality of them. The Service Level Agreements (SLAs) define the particular obligations and expectations of client UN Entities and the CBO Manager, thereby guiding her.
Supported by the Service Development Platform (SDP), the CBO Manager will be in charge of guaranteeing the application of the Client Satisfaction and Costing & Pricing concepts agreed upon at the UNSDG level as well as for meeting the timeliness of the service delivery in a first-in, first-out manner.
Delivery:
A. Management of the governance structures:
Based on UNSDG Client Satisfaction and Costing & Pricing concepts, establish and consolidate the CBO in Tanzania as an integrated centre of services satisfying with efficiency operational needs of its clients.
Present under CGB as Secretary. The Secretary will write a preliminary agenda for every meeting and coordinate their organisation. Ahead of the meeting, the members should get their appropriate papers and agenda. The Secretary will also keep records of decisions, paperwork, and reports as well as draft reports and any letters.
Establish a permanent working communication with CGB members and their teams aiming the production of timely solutions and the consolidation of the new flows.
Send CGB regular reports on all facets of its operations.
B. Complementing performance and financial results:
Monitor the set SLAs in the six functional areas—Common Procurement, Common Logistics, Common Human Resources, Common ICT, Common Finance, and Common Administration, including Facility Management—by means of CBO client organisations and deliver timely quality services.
Help to start or facilitate the draughting and recommending process for SLAs and KPIs.
Create a strategic plan for CBS with a biennial management strategy and a biennial budget strategy for sustainability.
Create an annual report on service delivery for each of the participating entities, including financial records supplied by the host organisation or service provider.
Plan regular assessments of the annual work plans’ execution as well as the CBO’s financial situation.
Create yearly work plans and get ready Tanzania CBO implementation updates.
Examine invoicing policies and cost-share systems. C. Following daily activities and decisions made by CBO
For the Service Lines—like outsourcing—find the suitable executing modality.
Effective hiring of qualified experts in line with CBO norms would help to enable smooth onboarding.
Lead the personnel during the phases of installation and additional adjustments of CBO using general guidance, active coaching, and effective work organisation.
Check the CBO Program Management Assistant under your direction.
Create client-oriented culture, team spirit, and motivating factor.
guarantees the staff members’ ongoing education and development.
Provide suitable systems of coordination with UN Entities’ program staff.
Create proper systems to get client entity ongoing comments.
Guide setup, help to create a Case Management System, and enable user training.
Following some trial, find necessary changes to be included into the first architecture, procedures, tools, staff and budget allocation.
Support RC by presenting CBO Tanzania to other UN agencies, therefore guaranteeing the maximum adherence available.
Record the CBO Tanzania experience by means of best practices and learnt lessons.
Minimum Qualifications Standard
Education: Advanced degree in public administration, business, or a closely related discipline at university. (If the applicant has at least nine years of pertinent post-qualification experience, a first degree may be accepted).
Language: Mastery of spoken and written English.
Designed experiences for entry into the role
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
