Overview
Title of JOB: Charging Support Engineer
Kind of work: full-time
Concerning this possibility:
We would want to add a committed and energetic support engineer to our creative team. In this capacity, you will offer client-reported problem data-driven solutions compliant with accepted procedures and contracted Service Level Agreements. Emphasising fault prevention, identification, resolution, and stabilisation, you will increase your understanding of our products, services, client networks, and new technologies. As you grow more experienced, you will become increasingly vital in managing operational and technical concerns for our valued clients, certain solutions, or domains.
You will handle your own customer service requests from contract validation to issue resolution.
Act actively in an emergency to guarantee quick restoration of client networks.
Oversaw SLA and KPI performance by means of consultative strategies to guarantee contractual fulfilment and customer pleasure.
Perform data-driven assistance to help our clients avert performance or service deterioration.
Maintaining functionality and efficiency, plan and carry out contracted software implementations in customer networks.
In case of failed program loading, apply suitable corrective action.
Your broad skills include customer problem management.
– Management of Change and Improvement
– Preemptive support competency.
– Competency of CS Portfolios
Data analysis is:
Neglect.
– Client Success.
Machine learning is:
Developing Customer Relationships
CSR Handling System
Compliance in Trade.
– Reuse and Knowledge Transfer.
Knowledge Sharing and Cooperation Skills:
Release and modification of change management.
Why should I work for Ericsson?
Ericsson offers you a fantastic chance. The opportunity to apply your knowledge and creativity to challenge accepted limits. To create answers never seen before among some of the most challenging issues facing the planet. Though you will be tested, you will not be alone. You will be joining a team of creative thinkers all motivated to transcend the current state of affairs to create what comes next.
Once you apply, what happens?
Click here to learn all you need to know regarding our usual hiring procedure.
At Ericsson, our fundamental principles are diversity and inclusion, so we support these aspects in all we do. We really think that working with people from many backgrounds stimulates creativity, which is vital for our future development. As part of our Ericsson team, we inspire individuals from all backgrounds to apply and realise their best possibilities. Being an equal opportunity employer makes Ericsson proud. Grow in knowledge.
Applying:
This is full-time employment. Kindly click the link below to send your application.
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Title for JOB: Head of Service Delivery, Axian Group
What are you going to do?
From pre-sales to realisation, develop and implement on pre-sales through delivery strategy/processes.
Based on corporate needs for programs, drive planning, forecasting, and optimisation of delivery.
From sales to delivery, responsible for the delivery of services (scope, cost, quality, time, and customer delight) inside Consulting & System Integration. In the analysis, planning, establishment (execution), realisation (execution), handover (execution), and conclusion phases, leading project and program activities.
Support and give Core/BSS/NDO/MS IT/ADM knowledge for engagement and sales teams with reference to delivery process, pricing, scope, and risks of activities and optimal alignment of client objectives.
Control and maintain highly motivated individuals in geographically dispersed teams and matrix capacity—including team definition, interview, and selection process.
Analyse and control outside partnerships to guarantee that the business case is being realised and margin levels are reached.
Responsibility to create and preserve good and happy client relationships and capture add-on sales into client surroundings
Determine and resolve the end-to-end effects of changes in IT, networks, operations, services, or business models and create remedial steps to either maintain or enhance program goals.
Capability to evaluate Cloud Software & Services initiatives in real time.
Build and control important internal and outside stakeholders, including the customer C-level; articulate herself clearly and can make convincing arguments with the customer.
From a solution and delivery standpoint, identifying add-on sales/opportunities helps the account manager.
Apart from this, the Head of Cloud Software & Services Delivery aids throughout the RFP process and is in charge of client interaction activities, thereby sharing their knowledge.
The complete fix!
The whole cost estimate!
The delivery approach (combining onshore, nearshore, and offshore resources)
You will be bringing:
Ten-plus years of expertise from within the Telco/Systems/NDO/ADM Integration Industry (consulting or systems integration) driving highly complex SI transformation projects or initiatives.
Must have a proven track record in leading core/optimisation/ADM/telco-type integration engagements and at least five years of experience leading sophisticated SI projects/programs;
Excellent knowledge of artificial intelligence and machine learning as well as newly developing technologies vital for the future age of technology. Ericsson’s leadership will help him to prevail in the 5G Battle.
Well-established ability to convert high-level customer expectations and requirements into a solution Ericsson can realise as customer engagement.
ability to keep a strong business acumen while leading or turning around big complicated programs from a solution and delivery standpoint.
Capacity to oversee a group of project managers, solution designers, and integration engineers with virtual or remote presence contingent on the specified delivery method. Maintaining a really motivated team depends on this.
highly evolved business process knowledge, including sales and tender systems
Superior consulting abilities, having worked as a customer-focused senior consultant with success.
full awareness of economic, political, and commercial/technical concerns influencing the telecom sector together with in-depth knowledge of the sector.
Excellent leadership demonstrated by line managers or other like roles.
Verified track record to inspire team activities in demanding and time-sensitive surroundings.
focused on outcomes. Capable of working alone and approaching problems logically and systematically, therefore guiding the organisation of tasks and the planning of actions.
Excellent senior-level interaction abilities; must have outstanding presenting skills to impact people and accomplish deadlines while developing close relationships both inside and outside.
Creating chances for upselling
coaching the team to engage with them, assist them in their professional development, and spot and value skills.
Supporting asset and organisational set-up; mostly responsible for the expansion of the professional service culture and delivery approach.
Educational Requirements:
Ideally, in a scientific, business, or telecommunications PMP certification, a bachelor’s degree in an MBA is sought for.
Good understanding of the eTOM framework and ITIL
Areas of domain knowledge for concentration
NDO, AI, ML, Core, BSU, OSS, Cloud
supervising major projects or program management for transformation
Experience Pre-sale
Furthermore, listed below are needed skills:
Mastery of leadership
Customer Development Resource Management
Excellent communication and consulting ability; good expertise handling both internal and external stakeholders
Good follow-up and supervising experience with regard to project or program financial situations
Visit the short film https://youtu.be/3_O_MTt0PAY;si=HnqI4J3gpj2papL to arrange a tour of “Life at Ericsson MEA.”.
Why should I work for Ericsson?
Ericsson offers you a fantastic chance. The opportunity to apply your knowledge and creativity to challenge accepted limits. To create answers never seen before among some of the most challenging issues facing the planet. Though you will be tested, you will not be alone. You will be joining a team of creative thinkers all motivated to transcend the current state of affairs to create what comes next.
Once you apply, what happens?
Click here to learn all you need to know regarding our usual hiring procedure.
At Ericsson, our fundamental principles are diversity and inclusion, so we support these aspects in all we do. We really think that working with people from many backgrounds stimulates creativity, which is vital for our future development. As part of our Ericsson team, we inspire individuals from all backgrounds to apply and realise their best possibilities. Being an equal opportunity employer makes Ericsson proud. Grow in knowledge.
Applying:
This is full-time employment. Kindly click the link below to send your application.
