Overview
Post: Manager of Business Performance and Analytics
Education: BSc in Mathematics, BSc in Actuarial Sciences, or another allied degree.
Main Areas:
- Customer Experience Strategies and Design Customer Value Management (CVM).
- Boost income and client happiness.
- Create loyalty, win-back, and retention campaigns.
- Reports from CVM.
- Involving Stakeholders:
Duties:
- Create behavior-profile analytics projects for clients.
- Establish models for churn prediction.
- Track and assess consumer satisfaction patterns.
- Create loyalty programs, retention policies, and money generating tools.
- Offer suggestions for products and thorough business needs to increase income.
- Create daily reports illustrating campaign successes.
- To boost income, find and create fresh, effective, customer-obsessed base activities and lifecycle programs.
- Ideally, one has minimum two years of expertise in pay TV CVM (Customer Value Management) or telecoms.
- Commercial experience; pay TV, mobile phone experience is preferred but not necessary.
- Verified numerical proficiency, business sense, and financial and commercial analysis interpretation abilities.
- Experience creating a strategic vision for CVM operations and achieving high income targets.
- strong and confident talents for creating relationships and power to affect top management.
How one should apply:
Please submit your CV to [email protected].
Application Deadline: Kindly indicate the Job Title you are applying for in the subject line of your email
Deadline: February 20th, 2025
