Overview
JOB TITLE: Head of Shops Operations
Yas Tanzania
Dar es Salaam.
Yas Tanzania is now Tigo Tanzania, building a digital future for every Tanzanian.
HEAD OF SHOPS Operations
Business Administration degree or allied field of study in university
Ten years of commercial experience, namely in sales, product, and service.
At least five years of expertise guiding consumer experience or brand management.
One further advantage is experience in bank branch management or telecommunication.
CORE RESPONSIBILITIES
Lead the application of standard operating procedures (SOPs) to guarantee constant and effective operations throughout all Yas-owned stores.
Lead, coach, and encourage a Yas-owned shop’s top-notch crew.
Establish and keep high standards for brand consistency and customer experience in Yas-owned stores.
Establish ambitious sales and profitability goals for the shop network and guarantee sound policies to either reach or surpass the targets.
Work with internal stakeholders to give our clients a signature experience.
Make sure that every Yas-owned store runs in line with industry standards, corporate policy, and health and safety requirements.
Competences
Strong knowledge of shop operations, including inventory management, sales forecasting, and customer service & experience; great interpersonal, negotiating, analytical abilities, and data interpretation proficiency Understanding of market trends, telecom goods, and services.
Yas Tanzania Head of Shops Operations
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices,” says the statement.
“Only candidates on short lists will be contacted.”
If this character fits you, grow with us by using it before December 20, 2024.
How should one apply?
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JOB TITLE: Director of Training Management
Yas Tanzania:
Dar Es Salaam.
Tigo Tanzania is now Yas Tanzania, so forging a digital future for every Tanzanian.
Managing Trainer
University degree in business administration or allied fields; an MBA is recommended.
8+ years of expertise in capability development, ideally in sales.
Experience in training materials Creation and presentation are a MUST. Added benefits are experience in banking and telecommunications.
CORE INDEPENDENCIES
Design, create, and supervise thorough training courses covering customer service, sales, customer experience and support, and other operational areas compliant with industry standards and corporate policies.
Create and implement quality assurance rules and practices to uphold high standards in customer touchpoint service delivery.
Lead mentor; build a team for quality assurance and training; promote ongoing development, teamwork, and high performance by means of culture.
For adherence to quality criteria, track and audit calls, emails, social media, and other customer contacts.
Work with teams in customer service, sales, and customer experience support to grasp training requirements and quality issues.
Create pertinent material for the products and sales. Yas runs her owned stores and equips pertinent employees to increase sales.
Create and implement quality assurance policies and practices to keep high standards in service delivery at the customer contact point.
competencies
Excellent knowledge of telecom goods, services, and consumer experience standards.
Instructional design expertise. learning concepts and approaches of quality assurance.
Excellent analytical abilities for analysing performance statistics and pointing up areas needing work.
Understanding of industry trends, telecom goods, and services.
Manager of Training at Yas Tanzania
“We are committed to equal employment opportunities and honest treatment of all individuals in all employment practices.”.
Only those on short lists will be contacted.
If this description fits you, grow with us before December 20, 2024.
How should one apply?
To apply for this job email your details to support@indeed.co.tz
