Jobs at NBC Bank | Manager Service Center Vacancy, Morocco Square Branch

Overview

Location: Kariakoo Branch NBC

Deadline: February 27, 2025

Employment Summary

Description of the Vacancy Position

Important Accountabilities

Responsibility: Business administration, 20%

• Distribute tasks to team members to meet operational targets including work schedules and prioritising.
• Compare departmental performance to industry norms and develop plans for raising output.
• Review performance in line with balanced scorecard components as recommended by the Executive; then, go over any discrepancies and decide on corrective action.
• By offering an opinion on possible enhancements for goods or services and an evaluation of the current situation and expected changes in the external environment, you help to shape business unit strategy for the next two to three years.

Transparency: People Management: Thirty Percent (30%)

• Oversaw a personnel team to guarantee smooth daily operations. Oversaw a group of individuals to guarantee daily operations ran well.
• Embed formal performance development with informal coaching to create a highly performing team.
• Promote regular team information sharing.
• Make preparations for efficient labour and recruiting demand to guarantee that present and future corporate needs will be satisfied. Plans should be updated minimum twice a year.
• Create and keep up a team’s succession strategy.
• Lead a staff to guarantee smooth daily operations.
• Embedding formal performance development and informal coaching will help you create a high performing team. Promote regular team information sharing.
• Find and evaluate the team’s development needs, then make sure the budgeted for and carried out training requirements match
• Create and keep up a team’s succession strategy.
• Interview and hire fresh team members; involve Human Resources in selecting suitable pay scales.
• Make preparations for efficient labour and recruiting demand to guarantee that present and future corporate needs will be satisfied.
• Plans should be changed minimum two times a year.
• At least annually, review and update the department’s organisational structure and position description to guarantee are fit for use and include all the accountabilities of every team member.
• Motivate to and get clearance from the Head of… for any team extra headcount.
• Accept team member requests for leaves and design leave schedules to guarantee enough coverage.
• Track overtime to make sure it is maintained to a low. Tell the Head of… about too much overtime; then, develop strategies to handle the problems.
• When needed, start team member discipline procedures for those seeking Human Resource support.

Ownership: 15% Control

• Control the application of all policies and procedures as advised in every branch operating guide.
• Make sure every report and return is ready and turned in on schedule as needed.
• Make sure the team is completely aware of the business continuity plan and that it is current in terms of obligations attached therewith.
• Build knowledge, maintain up to date and comply with kyc and aml rules; comply with all policies and procedures; manage and ensure timely execution of audit inquiries/requests;
• Adhere to the procedure for protecting ones id and password;
• Daily ensure branch cash balances; also, ensure adherence to safety and security.
• Verify daily cash position as needed.
• Make sure that strong room keys are under control according to policy; also, make sure hand-overs of keys follow correct procedures.
• Record excess as soon as it presents and make plans for insurance cove.
• Make sure snap inspections are completed and documented.
• Control all cash limitations in the branch, that is, teller limits and total branch cash limits
• Handle and oversee efficient ATM Balancing and Restoring
• Control cash flow from and to the branch and verify security plans are in place.

Responsibility: Lead the branch-20% target attainment towards excellence.

• Create, grow, and keep a highly performing team dedicated to using others to get success.
• Lay down plans for reaching contracted targets; let branch employees know; search for new clients and handle competition business.
• Use world class management techniques to motivate branch performance towards branch targets.
• Lead the branch in spotting and satisfying consumer demands by means of selleng and cross-
• selling nbc goods and services; apply lead generating and referral systems in the branch; review and assess branch performance in line with the strategy control business risk within the purview of authority.

Acknowledgement: improve the community-10% unit picture

• List the main consumers and community role players and establish rapport with them.
• Make and keep a strong profile in the society.
• Engage in efficient community activities.

Accountability: Control personal professional growth at five percent

• Stay current with circulars, policies, and manuals.
• See training goals as stated in the personal training and development plan.
• Clearly spot areas for personal growth as well as training requirements.
• Possess competent understanding of nbc products and services and keep updated of changes

Part or Person Specification

• Bachelor of Commerce/Banking and Finance
• Five years or more of working experience

Knowledge & Skills: Six maximum points here Competencies: (Maximal of eight)

• Deciding and starting a project
• Education and inquiry
• Commercial and entrepreneurial ideas
• Connecting and relating
• Changing with and reacting to
• Arguing and motivating
• Establishing and innovating

Qualifications

• Bachelor’s degrees and advanced diplomas in business, commerce, management studies, Junior has a commercial perspective; he meets some of the criteria but would need further work. Customer Excellence – Service Delivery (Meets all of the criteria); Digital familiarity (Meets all of the criteria); Good basic communication meets all the criteria. Experience in a similar surroundings; openness to change (Meets some of the criteria and would need additional development); product and/or service knowledge (Meets all of the criteria); Sales Management: Needs more improvement yet meets some of the criteria.