Overview
Banks & IMT Lead Job Vacancy
Airtel Tanzania PLC
Dar es Salaam.
Airtel Tanzania PLC is seeking a Banks & IMT Lead. The position answers to the Head of Products and Partnerships within the Airtel Money Department. Development and management of the Airtel Money Loans, Savings, and Insurance business portfolios and the development of innovative products in these business portfolios through meaningful collaborations to generate value for the Airtel client would be the responsibility of the incumbent.
The responsibilities of the role holder will comprise, but not be limited to:
1 ▪ Airtel Money Client relationship management within the given categories and client base
List every current customer in the designated market.
Keep a current client database including every customer in the designated segment.
Share complete responsibility for client retention in the designated segment.
Know all of the business processes and requirements of any client to suggest the best Airtel Money business solutions for every one of them.
Maintaining the client relationship with Airtel Money will help to guarantee maximum business potential optimisation for Airtel Money with the client.
For every client query and support request in the designated segment, be the initial point of escalation.
Until they are satisfactorily addressed, own and track all client enquiries and support requests and escalations in the designated segment; then, let the client know the nature of the resolution.
Control all correspondence, client interactions, and client meetings in the designated area.
2. Drive important business KPIs and produce the portfolios of loans, savings, and insurance;
Driving utilisation will help to guarantee an increase in product adoption by means of value transacted and income in the allocated portfolios as well as of unique users.
Determine the Airtel Money items utilised by the current client base in the designated segment and guarantee the best use of the given products to maximise income. • Find chances for cross-selling and upselling in the given client base to maximise income derived from the current base.
Track consumption and revenue growth patterns to guide the corporate revenue growth strategy for the given sector.
Track and evaluate performance against company targets by means of daily, weekly, and monthly assessments.
Execute any corrective or remedial activities should income performance fall short.
Work with the team in Usage & Retention to create projects aiming at higher consumption of corporate company products and services in designated segments.
Control the landing of fresh commercial prospects.
Increase the current clientele in the designated segment numerically to satisfy company objectives.
Find and include new and potential business partners to handle agency services, bulk payments, bill payments, and Airtel money collecting in the designated area. • Know the business requirements of new clients and suggest the best Airtel products and money solutions.
Control end to end the new client onboarding process covering acquisition, product design, development and acceptance, testing, contracts, client training, product usage, and retention.
4. Control the road map for product development for a given segment.
Work with the customers and do market research on new product developments to suggest income and customer experience-influencing goods and services in the designated sector.
Create projects, goods, and solutions to realise income increase in the designated market.
Create business cases to improve both Airtel Money overall and new product development within the designated category.
Work with Group Airtel Money for assistance and customisation of goods that meet segment or market needs; work with IT in prioritising products and services to be created.
Create new product project plans and oversee them to enter the Go Live stage.
Plan the new products and services life cycle.
After launch, track and assess the performance of the goods and services.
5. Make sure the allocated segment retains its current clientele.
Make sure client turnover stays under the allowed threshold based on the business plan.
Determine possible turnover as well as clients who are likely to leave; create and apply churn management strategies.
Plan and supervise the application of product training across the designated base.
Make sure management knows clients who are likely to leave.
Create training materials meant to implement consumer involvement in the market.
creating reference manuals, product guides, and other pertinent records.
6. Other responsibilities and reporting
Create timely management reports comparing performance to specified company KPIs.
Keep your commercial reports and product trackers clear.
Create and forward needed business reports on demand.
Other responsibilities as may be allocated periodically by the line manager
Qualifications and Experience: Academic and Personal
preferably from banking and insurance industries, 5 years of experience in relationship management and product development and marketing; Bachelor’s in business administration, marketing, finance, business, commerce administration, or equivalent
Capable of managing, organising, and giving numerous projects top priority simultaneously
qualified to coordinate technical resources from several parts of the business under matrix management
Corporate knowledge
Excellent analytical abilities and solving of problems
Superior organising abilities
High person standards and goal orienting
First-rate people skills
Great and strong written as well as spoken communication abilities
Skills and Actions:
Capable of working in a performance-orientated company; good organising and teamwork abilities
self-driven, passionate, active
Detailed awareness; confident, forceful with strong negotiating ability
Fantastic time management abilities
customer-orientated
Only those shortlisted will be contacted.
We value diversity and run as an equal opportunity company. We so do not discriminate against candidates on the basis of, among others, their race, handicap, religion, or gender. Employment prospects are determined mostly on the basis of credentials, aptitude, and company need.
How one applies:
